Return Policy
We want you to love your KneelEasy Knee Pads. If something isn’t right, here’s how returns work:
- You can request a return within 14 days of delivery.
- Items must be clean, undamaged, and in their original condition.
- Please include your order number or receipt as proof of purchase.
- We cannot accept returns on final sale items.
- Once your return is received and apporoved, your refund will be issued to your original method of payment.
If you’re unsure whether your order is eligible, contact us and we’ll be happy to help.
How to Request a Return
To start a return for your KneelEasy Knee Pads, just follow these steps:
1. Email us at info@kneeleasy.ca with your order number and the reason for your return.
2. We’ll reply within 2 business days. If approved customers are responsible for return shipping costs.
3. Pack your knee pads securely so they don’t get damaged in transit.
4. Ship your package. While not required, we strongly recommend a trackable shipping service.
5. Once we receive and inspect your return, we will email you an update and process your refund, if approved.
Please do not return products without contacting us, so we can make sure your return is handled quickly and correctly.
Customer Support
Have questions about returns, exchanges, or your order? We’re here to help. Email: info@kneeleasy.ca. Response time: Within 2 business days. If your question is about a specific order, please include your order number so we can help you faster.